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Power School Help Page


 

 

 
 

Frequently Asked Questions

 

How can I get my  Password or Username?

 

I have more than one student at St. Mary's High School. Can I access all of my students' information with one username and password?

 

Can I change the login name or password that I was given for my student?

 

I received one login name and password from St. Mary's High School. Can more than one person use this login at the same time?

 

Do I need to logout of PowerSchool?

 

When is PowerSchool available?

 

I have not been able to get to the sign in page for PowerSchool. Why can't I find the web site?

 

Are the St. Mary's High School web site and the PowerSchool web site the same place on the Internet?

 

I have an older browser that may be preventing me from logging in to PowerSchool. What are my options?

 

I am having trouble logging in, what could be the problem?

 

When I try to e-mail a teacher I get a message that I need to set up an e-mail account

 

What should I do if I have a question or concern about my child's class performance?

 

How do I get a detailed report of class assignments and grades?

 

How do I get a detailed report of absences regarding my student?

 

When I send an e-mail to a teacher, how soon should I expect a reply?

 

What does the assignment "due date" mean?

 

Why does my student have a 0 (zero) in a class, but PowerSchool does not show a letter grade?

 

I have signed up for automatic email updates, but I haven't received any yet.

 

When I went to PowerSchool  to see the grades that my son received for the first semester, I couldn't see all of his first semester grades and assignments. All I could see was his Band grades or one or two courses. Why?

 

What is the Class Registration button for?

 

Can I print what I see?

 

What if I still have a problem using PowerSchool and cannot find the solution for it?

 


 

How can I get my Password or Username?

 

 

The Password and Username were included in the Power School information that was sent to your home. If you have lost this information, use the request form at the bottom of this page to obtain the information. Please note that it must be picked up in person from the school registrar between the hours of 3:00 pm and 4:00 p.m.  You must request the information in advance, or it will not be available to you. Positive identification will be required.

 

 

 

I have more than one student at St. Mary's High School. Can I access all of my students' information with one username and password?

 

No, each student in PowerSchool is accessed with that student's unique username and password.

 

Can I change the login name or password that I was given for my student?

 

No, you can not change the login information you were given.

 

I received one login name and password from St. Mary's High School. Can more than one person use this login at the same time?

 

No. If one user is actively logged into PowerSchool and another user tries to log in with the same account information, the current user will be disconnected.

 

Do I need to logout of PowerSchool?

 

Yes, when you are finished, please logout or shutdown your computer. This way no one will be able to access your child's private information.

 

When is PowerSchool available?

 

PowerSchool is available 24 hours a day, 7 days a week with the following exceptions: Each night PowerSchool shuts down briefly to perform a backup at 2 AM. This takes only a few minutes. During scheduled maintenance routines that will be announced through PowerSchool's Bulletin feature.

 

I have not been able to get to the sign in page for PowerSchool. Why can't I find the web site?

 

Log on to www.saintmaryshighschool.org and click on the flashing PowerSchool icon found at the top left of the menu bar. This will get you to the site. If you want to enter the address yourself, type http://powerschool.saintmaryshighschool.org in the URL line of your browser. This will get you to the site. Once you are at the login page, you can add this site to your favorites or bookmark it. This way you can easily access the login screen in the future. Please note there is no www an the web site address. Likewise the web site cannot be found by a browser search such as Google or AOL search.

 

Are the St. Mary's High School web site and the PowerSchool web site the same place on the Internet?

 

No. The St. Mary's High School web site is open to the general public. The PowerSchool web site is exclusively for the Administration, Faculty, Parents, and Students of SMHS. Each parent and student account has a unique and secure user name and password. Only the individual parent and/or student can access his personal information on this site.

 

I have an older browser that may be preventing me from logging in to PowerSchool. What are my options?

 

Essentially, your only option is to upgrade your browser, or else try to access PowerSchool from another computer with an updated browser. Both Internet Explorer v.5.5 or later, and Netscape v.6.x or later are supported. Later AOL versions are also OK to use. Apple does not ensure compatibility with alternative browsers such as Mozilla or Opera, however, these should be fine to use.

 

I am having trouble logging in, what could be the problem?

 

PowerSchool requires an active Internet connection, current browser, valid user ID and password, and that you set your browser to ALLOW COOKIES. If cookies are not allowed, you will not be able to log in. This is easily set in most browsers. Please follow the provided tutorial for instructions on setting your security settings.

 

When I try to e-mail a teacher I get a message that I need to set up an e-mail account

 

If your e-mail account is not linked to your web browser, such as Yahoo, America On-Line, Fire Fox or Internet Explorer, you should copy and paste the teacher's e-mail address into your regular e-mail account and send your message from there.

 

What should I do if I have a question or concern about my child's class performance?

 

E-mail the teacher directly.

 

How do I get a detailed report of class assignments and grades?

 

When you come to the Power School Grades and Attendance Page, click on the letter grade you are concerned with. This will display a complete list of assignments, tests and grades for your student that can be printed out if you desire.

 

How do I get a detailed report of absences regarding my student?

 

When you come to the Power School Grades and Attendance Page, click on the number displayed under the Attendance columns. This will display a detailed list of absences for your student that can be printed out if you desire.

 

When I send an e-mail to a teacher, how soon should I expect a reply?

 

Our teachers take parent communication very seriously. They also take their teaching and other faculty roles seriously. Sometimes a teacher cannot respond to you the same day due to these and other obligations and commitments. A teacher will respond as soon as they are able.

 

You should be able to e-mail teachers by clicking on their names on the PowerSchool web pages. Clicking on these links should open your e-mail program and allow you to send the mail. However, different mail servers and ISPs configure their mail services in different ways that may make these name links inoperable (especially business, corporations, and government agencies). These settings could disable the links in PowerSchool.

 

If your e-mail is being returned, or you suspect that the teacher is not getting your mail, go to your e-mail program and send the e-mail in the "traditional " way instead of using the links in PowerSchool. All e-mail accounts at SMHS begin with the person's first initial and last name @saintmaryshighschool.org. (E.g. ateacher@saintmaryshighschool.org). This should solve the problem. If not, contact the teacher by phone so that we can look into possible causes on our end.

 

What does the assignment "due date" mean?

 

The way in which teachers enter scores and due dates of an assignment varies and is somewhat based on individual preference. As shown in PowerSchool, due dates could mean any of the following:

 

  • The date the assignment was given

  • The date the assignment was recorded in the grade book

  • A future date when the assignment will be due and/or recorded.

Why does my student have a 0 (zero) in a class, but PowerSchool does not show a letter grade?

 

There is a chance that the class may not have met yet or simply a matter of timing between your access and the teacher's update. The other option is that the teacher has opened the grade book and entered an assignment, but has yet to record any scores for that assignment.

 

I have signed up for automatic email updates, but I haven't received any yet.

 

Log in to PowerSchool and double check to be sure you have submitted the correct email address. If you have two email addresses to which your updates are to be sent, they must be separated with a comma.

 

Check to be sure how often you selected to receive the items. Choices include daily, weekly, monthly, twice monthly, or never." "Never" applies to receiving a one-time update.

 

When I went to PowerSchool  to see the grades that my son received for the first semester, I couldn't see all of his first semester grades and assignments. All I could see was his Band grades or one or two courses. Why?

 

The Grades and Attendance page that you see when you first enter PowerSchool only shows grades and attendance for courses in which the student is currently enrolled. Since the 1st Semester ended on December 20, 2006, students are no longer enrolled in those courses. The grades and attendance for these courses will no longer appear on this page. You can see Final Grades for these classes by clicking the Grades History button on the first page that you see. Remember, only 1st Semester (S1) and 2nd Semester (S2) grades appear on student transcripts. Quarter grades do not appear on transcripts.

 

The reason you can see the entire years assignments and grades for certain classes like Band, Theater Arts, PE, etc. is that they are year long classes so their enrollment dates span from August to May.

 

 

What is the Class Registration button for?

 

Working with the counselors in the Guidance Department and the Academic Department Chairpersons, we will be using this function to make student course requests for the coming school year. At this time, this process will take place on campus under the supervision of the counselors and scheduling personnel. We will keep you informed of the course requests that are made at appropriate times throughout the process.

 

Can I print what I see?

 

Yes you can, use the print icon at the bottom of most pages.

 

 

What if I still have a problem using PowerSchool and cannot find the solution for it?

 

Please use the Help form below to request assistance. Please only use this when you are otherwise unable to find a solution for your problem.